Privacy Policy vpbet User Data Protection

Vpbet (hereinafter referred to as "we", "Platform", or "vpbet") is an online betting and casino platform operating under a valid international licence. We are committed to protecting the privacy of every user who accesses our website at https://vpbet.plus, uses the vpbet mobile app, or uses any of the services we offer.

This Privacy Policy explains the types of personal data we collect, how it is used, with whom it may be shared, how long it is retained, and your rights as the data owner. This document applies to all registered users and visitors of the vpbet website regardless of their geographic location, with specific emphasis on compliance with Malaysia's Personal Data Protection Act (PDPA) 2010.

This policy is to be read together with Terms and Conditions vpbet and other related policies. In the event of any conflict between those documents, this Privacy Policy shall prevail in matters relating to personal data.

Vpbet only collects personal data that is genuinely necessary to provide users with a safe, efficient, and satisfying service. The following are the categories of data we collect:

Vpbet collects your personal data through several different channels depending on how you interact with our platform:

• Account Registration: Data you enter when creating a new account, including your name, email, phone number, and other basic information.
• KYC Verification: Identity documents uploaded for identity verification purposes before the first withdrawal is processed.
• Financial Transactions: Information provided when making deposits or withdrawals via FPX, e-wallet, or other payment methods.
• Platform Usage: Data collected automatically as you browse the website or use the vpbet app, including game records and account activity.
• Customer Support: Information you provide when contacting our support team via live chat, email, or Telegram.
• Cookies & Tracking Technologies: Technical data collected automatically via cookies, pixels, and similar technologies when you visit our website.

We do not purchase, obtain, or receive your personal data from third-party sources except where necessary for identity verification or fraud prevention, and only with your consent or as required by law.

The personal data we collect is used solely for lawful and permitted purposes. The following are the primary purposes for which vpbet uses your data:

• Account Management: Creating and maintaining user accounts, processing registrations, and verifying logins.
• Transaction Processing: Processing all deposits and withdrawals securely and efficiently through trusted payment channels.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering) requirements and reporting obligations to the relevant authorities.
• Platform Security: Detecting and preventing fraud, account misuse, unauthorized access, and suspicious activity.
• Service Communications: Sending important account notifications, security updates, and information related to your transactions.
• Personalise Your Experience: Personalizing the platform display, game recommendations, and promotional offers based on your habits and preferences.
• Responsible Wagering: Monitoring usage patterns to identify users who may need responsible betting support.
• Platform Improvement: Analyzing aggregated usage data to improve the functionality, design, and performance of the vpbet platform.

Vpbet does not sell, rent, or transfer your personal data to third parties for their commercial purposes. However, there are limited situations where we need to share your data with certain parties:

• Payment Providers: Data required to process financial transactions is shared with payment service providers that have undergone rigorous security checks.
• Game Providers: Usernames and basic game data are shared with game software providers to enable you to play on their platforms.
• Identity Verification: KYC documents are shared with certified third-party identity verification service providers bound by strict confidentiality agreements.
• Legal Requirements: vpbet will disclose data to government authorities, courts, or law enforcement bodies when lawfully required to do so by law or court order.
• Analytics & Technology: Anonymized usage data is shared with analytics service providers for platform improvement purposes.

All third parties that receive your data from vpbet are bound by data protection agreements requiring them to handle that information at a level of security equal to or higher than vpbet's standards.

Vpbet retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. Different retention periods apply to different types of data:

• Active Account Data: Retained for the duration your account is active and for an additional period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's applicable financial and tax legal requirements.
• KYC Documents: Retained for the period required under AML legislation, typically a minimum of 5 years after account closure.
• Customer Support Records: Retained for 3 years for dispute resolution and service quality improvement purposes.
• Technical & Log Data: Retained for 90 days for security and fraud detection purposes, then automatically deleted.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

Upon expiry of the retention period, your personal data will be securely deleted or anonymised from all vpbet systems in accordance with established and certified data deletion procedures.

Vpbet continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, alteration, or disclosure. Among the key security measures we implement:

• Data Encryption in Transit: All communications between your device and vpbet's servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive data such as passwords and financial information is stored in encrypted form using industry-standard encryption algorithms.
• Two-Factor Authentication (2FA): Two-factor authentication is available for all vpbet accounts to add an extra layer of security during login.
• 24/7 Monitoring: Our security system continuously monitors all account activity to detect any suspicious patterns or unauthorised access attempts.
• Internal Access Control: Only vpbet staff who require access to specific data to perform their duties are permitted to access it, based on the principle of minimum access rights.
• Independent Security Audit: vpbet's security infrastructure undergoes periodic audits by independent cybersecurity firms to ensure no vulnerabilities go undetected.

Vpbet uses cookies and similar tracking technologies to enhance user experience, ensure platform security, and understand how users interact with our website. The following are the types of cookies we use:

You can manage cookie usage through your web browser settings. Please note that disabling certain cookies may affect the functionality of the vpbet platform. Essential cookies cannot be disabled as they are required for platform security and core functionality.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and the vpbet privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact vpbet's customer support team via live chat or email. Your identity will be verified before any data-related request is processed, to ensure the security of your account.

Vpbet takes child protection responsibilities very seriously. The vpbet platform is an adult service intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

If we discover that personal data of individuals under the age of 18 has been collected without proper consent, we will immediately take action to delete that data and close the associated account. Parents or guardians who find that their child has registered on the vpbet platform are encouraged to contact us immediately.

Vpbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Each updated version of the policy will be published on this website along with a clear effective date.

For significant amendments that materially affect your rights, vpbet will provide advance notice via email or in-account notification at least 14 days before the changes take effect. For minor amendments such as language corrections or formatting changes, a separate notice may not be provided.

Continued use of the vpbet platform after the effective date of any amendments will be deemed as your acceptance of the updated terms. If you do not agree with the amendments, you should discontinue use of the platform and may request account closure through our support team.

• Current version: January 2026
• Version history available on request via customer support
• Email notice for significant amendments provided 14 days in advance
• The date of the next amendment will be displayed at the top of this page

If you have any questions, concerns, or complaints regarding this Privacy Policy or how vpbet handles your personal data, our Data Protection Officer team is ready to assist you.

• Live Chat: Instant support is available within the vpbet platform, 24 hours a day, 7 days a week.
• Email: [email protected] — Privacy-related requests will be responded to within 3 business days.
• Telegram: Reach out to vpbet's official support channel for immediate assistance.
• WhatsApp: Malay-language support is available via vpbet's official WhatsApp channel.

For formal complaints relating to data protection that cannot be resolved through standard support channels, you may also submit a complaint to the Department of Personal Data Protection (JPDP) Malaysia, the authority responsible for enforcing the PDPA 2010 in Malaysia.